Instructions for cancellation of the order can be taken up before shipment of the products. Once if the order is shipped, cancellation can be done only after the shipment is returned to us and appropriate courier charges and payment gateway charges will be deducted and balance refunded
None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Any complaints has to be raised within 7 days of receipt of the product.
Exception to the above rule is that, when goods are either damaged in transit in an unusable condition or wrong product sent or lost in transit, we will replace them with a new product as early as possible.
In some cases there could be delays in the manufacture of the products and customers are requested to be patient as these are our normal procedures.
All our products are made using safe ingredients. However customers are requested to do a patch test before they use the product and if any irritation or red patches appear, they are advised to discontinue the use of the products.
In some cases these products are likely to react to environmental factors like heat, cold, etc., and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control.
As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the photo images. All our packing are done under strict supervision under the eyes of camera. In case of any issues, we will check and if we find that we have sufficient evidence to prove that we have sent all the relevant products, we will not be liable for any loss of the products.
Any damage to the shipment should be brought to our notice immediately with photo images for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment.
Modification / Cancellations to Order: An order placed cannot be modified. Similarly, if the customer desires so, an order can be canceled before shipment. Once it is shipped, it cannot be canceled and it can be canceled only when it is returned to our office. In such cases the order value will be refunded after deducting the courier charges and payment gateway charges as applicable(approximately 2-3% of the order value both ways). The refund will be done within 15 days from the date of cancellation
The essence of online business is what you see, is what you get. Normally we send only the same visible products. However sometimes due to variance in light or location or due to camera or device screen conditions, the colors might vary. However, the quality of the product will remain the same. C2P Pro is not responsible for any such variance in color due to reasons beyond their control.
C2P Pro will be revising the product packaging/ containers etc from time to time to keep pace with the changing times. While we will definitely keep updating the same on a regular basis, some times there could be a lag because of which you can get an updated/ higher version product even before it is updated on the website.
All product or Order related queries are to be raised only with firstname.lastname@example.org. Instagram and FB is only marketing medium and are handled by a different team. While we try and address this to the extent possible in those social media, referred above, customers are advised to raise the issues only with email@example.com. We prefer to avoid discussing specific issues on Instagram / Facebook as every query requires time to check and resolve.
All queries are generally replied to within 5 business days and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner / or any other agencies is to be done.
Privacy: we never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state-of-the-art SSL (secure socket layers) technology.
Animal testing: some of our products alone are vegan (see ingredient lists to verify) and none are tested on animals.